Contact us

Where to write

• Help with the app

  Questions, bugs, purchases, accessibility barriers, press and anything else.

  support@pawcrew.app

• Privacy requests

  Questions about your data, or a request to see or delete the emails you have sent us.

  privacy@pawcrew.app

What to include

A few details let us answer in one reply instead of three.

• The Paw Crew version, from Settings > About.
• Your iPhone model and iOS version, from the Settings app under General, then About.
• What you did, what you expected, and what happened instead.
• Roughly when it happened, and whether it happens every time.
• A screenshot or screen recording if it helps. Crop out anything private.

What we never ask for

• Your Apple Account password or a verification code.
• Card or bank details. Apple handles every payment.
• A copy of your pets' records. We do not need them to help, so leave them out.

What we cannot help with

• Medical questions about your pet. Paw Crew doesn't provide veterinary advice. Always consult your vet.
• Refunds. Apple handles App Store payments, so request a refund at reportaproblem.apple.com.
• Problems with your Apple Account or iCloud itself. Apple Support can help with those.

We keep your emails only as long as we need them to help you. The privacy policy explains how.