How can we help?
Answers for the questions people ask most, fixes for reminders and sync, and a real person at support@pawcrew.app when you need one.
Browse by topic
- The basicsWhat Paw Crew is, what it costs, and where your data lives.
- Getting startedThe guided setup, skipping steps, and coming back to Paw Crew.
- Adding petsAdding, editing and switching between pets.
- Logging and backdatingThe Day Ledger, quick logs, logging for an earlier time, and fixing a mistake.
- Household sharing and invitesInviting the people you live with, what they see, view-only people, and leaving a household.
- Household notifications and nudgesHearing when someone logs, not logged yet nudges, and turning them off.
- Sitters and the lost-pet cardTemporary sitter invites, the sitter sheet, and the lost-pet poster and its QR code.
- Reminders and notificationsSchedules, time zones, and what to check when a reminder does not arrive.
- Supplies and vet expensesHow days-left estimates work, Restocked, expense currency and export.
- Observations and the vet reportLogging what you notice, the PDF vet report and exporting your records.
- Live Activities and the walk timerThe walk timer, the next dose countdown, and location.
- iCloud syncKeeping your iPhones in step, and what to check when they are not.
- Widgets and SiriLogging from the Home Screen, the Lock Screen, Siri and Shortcuts.
- Themes, streaks, search and AboutCloud Ink, Mint Press and Rose Quartz, streaks and milestones, Spotlight, replaying the tour, and the app version.
- Paw Crew Pro, restoring and refundsThe one-time purchase, Restore Purchases, Family Sharing and refunds through Apple.
- iPhone, iPad, Apple Watch and new devicesPaw Crew on Apple Watch and iPad, and bringing your pets, logs and Pro purchase to a new iPhone.
- Privacy and deleting dataWho can see your records, and every way to delete them.
- AccessibilityVoiceOver, Dynamic Type, Reduce Motion, contrast and voice logging.
Quick fixes
The two problems that come up most, and what to check first. Settings means the Settings screen inside Paw Crew; the Settings app is your iPhone's.
Reminders are not arriving
- In the Settings app, open Notifications, then Paw Crew, and turn on Allow Notifications.
- Check that a Focus is not silencing Paw Crew. Allow Time Sensitive notifications so med reminders can get through.
- Make sure Paw Crew is not held back in a Scheduled Summary.
- Turn on Background App Refresh for Paw Crew, and remember that Low Power Mode pauses it.
- Open Paw Crew once. It tops up the list of upcoming reminders every time it opens.
- In the Reminders tab, check that the reminder is switched on and its schedule is right.
Changes are not syncing
- Check that every iPhone is signed in to the same Apple Account.
- In the Settings app, tap your name, then iCloud, and make sure iCloud is on for Paw Crew.
- In Paw Crew, open Settings and look at the iCloud status. It tells you if iCloud is signed out or full.
- Connect both iPhones to the internet, and turn off Low Data Mode and Low Power Mode for a few minutes.
- Give it a minute or two, then open Paw Crew on both iPhones. Your logs stay safe on each iPhone in the meantime.
More help
- Write to a personWhat to include so we can help in one reply, and which address to use.
- Delete your dataEvery way to delete a log, a pet or everything, and what happens to shared pets.
- Known issuesProblems we know about, and what we are doing about them.
- Accessibility helpUsing Paw Crew with VoiceOver, larger text, Voice Control and other settings.
- GuidesLonger walkthroughs for sharing the routine and setting up reminders.
- PoliciesPrivacy, terms, purchases, the veterinary disclaimer and more.