# Terms of Use

Last updated October 27, 2026. Effective October 27, 2026. Published by Kallos Labs LLC. Canonical URL: https://pawcrew.app/terms

## The short version

Paw Crew is an iPhone app that helps a household keep a shared log of looking
after its pets, with reminders and a record you can show your vet. There is no
account with us and no server of ours: what you log stays on your devices and in
your own iCloud. Paw Crew Pro is a one-time purchase through Apple, with no
subscription. The app logs and reminds; it is not a vet. Be fair to the people
you share a household with. Disputes go to individual arbitration in New Mexico
unless you opt out or the law where you live says otherwise (section 16). If you
do not accept these terms, do not use the app or the website.

The short version is a summary. The numbered sections below are the agreement.

## 1. Who you are agreeing with

These terms are between you and **Kallos Labs LLC** ("we", "us", "our"), the
publisher of the Paw Crew app for iPhone ("the app") and the owner of
pawcrew.app ("the website"). Together, the app and the website are "Paw Crew".

Registered address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.

Contact: **support@pawcrew.app**. Privacy requests: **privacy@pawcrew.app**.

By downloading, installing or using the app, or by using the website, you accept
these terms. If you do not accept them, do not download, install or use the app,
and do not use the website.

These documents form part of these terms:

- the [privacy policy](https://pawcrew.app/privacy);
- the [purchase terms](https://pawcrew.app/purchase-terms), if you buy Paw Crew Pro;
- the [veterinary disclaimer](https://pawcrew.app/disclaimer);
- the [acceptable use policy](https://pawcrew.app/acceptable-use);
- the [cookie policy](https://pawcrew.app/cookies), for the website.

If one of those documents says something more specific than these terms about
its own subject, the more specific document applies to that subject.

The versions published at pawcrew.app are the current, canonical versions. The
app links to them directly, so what you read from the app and what you read here
are the same text.

## 2. Who can use Paw Crew

You must be at least 18 years old and able to form a binding contract to
accept these terms. Paw Crew is a household app, and a younger person may use
it only with a parent or guardian who accepts these terms for them: for
example, it is fine for children to log a walk or a feeding on a family device,
or as a member of a household share, under the supervision of the adult who set
it up. That adult is responsible for their use of it.

The app has no account with us and asks you for no personal details, so we do
not collect anyone's age, including a child's. The [privacy policy](https://pawcrew.app/privacy)
explains what that means in detail.

You may not use Paw Crew if you are barred from doing so under the laws of the
United States or any other country that applies to you.

## 3. What Paw Crew is

Paw Crew is a **care log and reminder tool for pets**. With it you can:

- add your pets and keep a profile for each one;
- log what was done and by whom, such as feeding, walks, water, medication,
  grooming and litter, on one ruled page per pet per day, the Day Ledger;
- see what is done, what is next and what is still to come, with the Now line
  marking the present moment;
- set reminders that arrive as notifications on your own devices;
- keep records such as vaccine due dates, weight and vet contacts;
- share one pet or all your pets with the people you live with, or a pet
  sitter, through iCloud sharing, so everyone sees the same log, and get
  household notifications when someone logs or a routine item is not logged
  yet;
- log Observations, things you notice about a pet, kept as you wrote them;
- track supplies such as food and litter, with an estimate of the days left;
- make a lost-pet poster and pocket card on your device;
- follow a walk timer and a next dose countdown as Live Activities;
- see care streaks, milestones and birthday cards, and find pets and contacts
  in Spotlight search;
- log and handle reminders from the Apple Watch app, and use Paw Crew on iPad;
- with Paw Crew Pro, use the extra features described on the
  [pricing page](https://pawcrew.app/pricing) and in the [purchase terms](https://pawcrew.app/purchase-terms), such
  as the PDF vet report and export, the documents and photo journal, sitter
  handoff and vet expenses.

Paw Crew runs on iPhone and iPad, with a companion app for Apple Watch. Features
change as the app develops, and the website describes the current version.

**Paw Crew is a record keeping tool.** That is the whole of what it claims to
be.

## 4. Paw Crew is not a vet

This matters, so it is its own section. The full
[veterinary disclaimer](https://pawcrew.app/disclaimer) is part of these terms.

Paw Crew doesn't provide veterinary advice. Always consult your vet.

In particular:

- The app records what you tell it. It does not assess your pet, it does not
  suggest a medicine, a dose or a treatment, and it does not tell you whether
  your pet is well or unwell.
- A medication entry is free text that you write. The app does no dose
  calculation and does not check what you enter against anything.
- A reminder is a notification on your phone. It is a convenience, not a
  safeguard. Reminders can be late, or not arrive at all, for reasons outside
  our control, such as a phone that is switched off, a notification permission
  that was turned off, Focus modes, low power settings or limits in iOS.
  **Do not rely on Paw Crew as the only way to remember a medication or
  treatment that matters to your pet's health.**
- Paw Crew is not an emergency service. If your pet may be ill, injured or in
  danger, contact your vet or an emergency vet straight away.

A report or export you make from the app is a copy of your own log. It is not a
veterinary record unless your vet chooses to treat it as one.

## 5. Your data and your content

**Your content** means everything you put into Paw Crew: your pets' names,
profiles and photos, log entries, notes, reminders, records, documents, contacts
and anything else you type, attach or import.

- **It is yours.** You own your content. We claim no rights over it.
- **We do not have it.** Your content is stored on your devices and, if you use
  iCloud, in your own iCloud account, in Apple's CloudKit private database. We
  have no server that stores it, we cannot read it, and we cannot recover it for
  you. The [privacy policy](https://pawcrew.app/privacy) sets out exactly what happens to it.
- **You are responsible for it.** You are responsible for what you put in the
  app, for having the right to put it there (for example, a photo someone else
  took), and for keeping a backup if it matters to you. If you delete the app
  without iCloud, delete your data, lose your device or restore a device without
  a backup, your content may be gone for good. We have no copy.
- **Deleting it is in your hands.** "Delete all data" in Settings removes your
  local data, your iCloud data for Paw Crew, and the shares you own. The
  [delete your data](https://pawcrew.app/delete-data) page explains each step.
- **Permission to make the app work.** You give us only the permission the app
  needs to process your content on your own devices and in your iCloud account,
  so that it can show your content to you and to the people you share it with.
  That permission ends when you delete the content. Because the processing
  happens on your devices and in Apple's services, not on ours, this permission
  gives us no access to your content.

Apple provides iCloud under its own terms. Your use of iCloud, including its
storage limits and availability, is between you and Apple.

## 6. Household sharing

Household sharing lets you invite other people to see and add to the log for
the pets you share. It works through iCloud sharing. There is no account with
us, for you or for them.

Household sharing is part of the app from launch, free for everyone. This
section applies whenever you share pets or accept an invitation.

**How it works.**

- The person who shares a pet is its **owner** for sharing purposes. The pet's
  data lives in the owner's iCloud, and the people they invite are
  **participants**.
- The owner can share one pet or all of their pets, and can let each
  participant log or make them **view only**.
- Participants can see the shared pets and their logs, and, unless they are
  view only, can add and change entries, as iCloud sharing and the app allow.
  A view-only participant cannot log anywhere in Paw Crew, including with Siri,
  Shortcuts, widgets, notification actions and the Apple Watch.
  Each entry records who logged it, using the name the participant's device
  provides, which the owner can change for display inside the household.
- The owner can remove a participant, or stop sharing, at any time. A
  participant can leave a share at any time.
- **Sitter invites.** With Paw Crew Pro, the owner can invite a sitter through
  Apple's sharing screen with a last day. The owner's app removes the sitter
  after that day, the next time it runs, including in the background, so
  access can last a little past the last day. Remove the sitter
  yourself if you need it to end at once. A sitter sheet you print or send is
  outside the app's control once it is sent.
- **Household notifications.** Each person chooses what they hear about. A
  notification or a "not logged yet" nudge depends on iCloud, Apple's push
  service and each person's iPhone settings, so it can arrive late or not at
  all. Do not rely on it alone for anything critical, such as medication.
- When an owner stops sharing or deletes their data, participants lose access
  to the shared pets. When a participant leaves, the owner keeps the pets and
  the log, including the entries that participant made.

**What you agree to when you share.**

- **Invite only people you mean to invite.** Anyone who has the share can see
  everything in the shared pets, including notes, photos, Observations,
  documents and the names of the people who logged each entry. Think before you include anything
  you would not want a participant to see.
- **Respect other people's entries.** Do not deliberately delete, falsify or
  change another person's entries to mislead the household, for example to make
  it look as if a pet was fed or given medication when it was not.
- **Respect other people's information.** The names, contact details and photos
  of other people, such as a vet, a sitter or a household member, are theirs.
  Only add them where you have a good reason, and remove them when asked.
- **Do not use sharing to harass, monitor or control anyone.** Household
  sharing is for looking after pets together. It is not for watching what a
  person does or where they are. The walk timer records duration, never
  location, and household notifications are for care tasks, not for keeping
  watch on someone.
- **End access when the job ends.** Remove a sitter, a former housemate or
  anyone else who no longer cares for the pets.
- **Sort out disagreements yourselves.** We cannot see your shares, so we
  cannot settle a dispute inside a household, restore an entry someone
  deleted, or tell you who changed what beyond what the app shows.

The [acceptable use policy](https://pawcrew.app/acceptable-use) sets out these rules in full.

## 7. Paw Crew Pro and other purchases

Paw Crew is free to download, and the free version is a complete care log.
**Paw Crew Pro** unlocks extra features for a single, one-time payment. There
are no subscriptions.

- **Price.** Paw Crew Pro costs **$7.99** in the United States. Prices in other
  countries are set through Apple and may differ. The App Store shows you the
  exact price, in your currency and including any tax it collects, before you
  confirm.
- **One-time.** You pay once. There is no renewal, no recurring charge and no
  plan to cancel.
- **Bought through Apple.** Every purchase is made through Apple's in-app
  purchase system. Apple takes the payment, and Apple's terms apply to it. We
  never see your payment details.
- **Restore Purchases.** If you reinstall the app or get a new device, use
  Restore Purchases in Settings, signed in with the same Apple Account, to get
  Paw Crew Pro back at no extra cost.
- **Family Sharing.** Paw Crew Pro supports Apple's Family Sharing. If you have
  set up Family Sharing, members of your family group can use Pro on their own
  devices, according to Apple's rules for Family Sharing. Household sharing in
  the app and Family Sharing in Apple's settings are different things: someone
  can be in your household share without being in your Apple family group, and
  only the family group shares the purchase.
- **Refunds.** Refunds are handled by Apple under Apple's policies, through
  reportaproblem.apple.com or Apple Support. We cannot issue a refund for an App
  Store purchase ourselves, but we are happy to help you with the request.
- **Optional tips.** The app offers optional tips. A tip is a voluntary,
  one-time payment through Apple that unlocks nothing. Refunds for tips are
  also handled by Apple.
- **No ads.** There are no ads in the app, free or Pro.

The full rules, including your statutory rights, are in the
[purchase terms](https://pawcrew.app/purchase-terms), which are part of these terms.

## 8. Your licence to use the app

The app is licensed, not sold, to you.

We grant you a limited, non exclusive, non transferable, revocable
licence to download, install and use the app on any Apple branded device that
you own or control, as permitted by the Usage Rules in the Apple Media Services
Terms and Conditions ("the Usage Rules"), for personal use or for your work,
including by a business such as a kennel, a groomer, a pet sitter or a rescue. The app may be accessed and used by other accounts associated with you
through Family Sharing or volume purchasing, as the Usage Rules allow.

Paw Crew Pro features are licensed to you on the same basis, for as long as you
hold the purchase.

You may not, and you may not help anyone else to:

- rent, lease, lend, sell, redistribute or sublicense the app;
- copy, decompile, reverse engineer, disassemble, attempt to derive the source
  code of, modify or create derivative works of the app or any part of it,
  except as and only to the extent that applicable law, or the licence terms of
  any open source component included in the app, expressly permits it;
- get around the in-app purchase, or any technical limit in the app;
- remove or alter any notice of ownership in the app.

If you breach this licence, it ends automatically.

We keep every other right. The app, the name Paw Crew, the paw mark, the
illustrations, the written copy, the themes and the design are ours or are
licensed to us. The open source components and assets that the app and the
website use are listed on the [acknowledgements](https://pawcrew.app/acknowledgements) page, with
their licences. Where an open source licence grants you rights in a component,
that licence governs the component.

## 9. Apple's terms, which also apply to you

You get the app from the Apple App Store. Apple requires these terms to include
the following, and they apply to you and to us.

**9.1 These terms are between you and us.** You and we acknowledge that these
terms are between you and Kallos Labs LLC only, and not with Apple Inc. or its
subsidiaries ("Apple"). We, not Apple, are solely responsible for the app and
its content. These terms may not provide for usage rules that conflict with the
Apple Media Services Terms and Conditions as of the date you accept them. Where
they do, Apple's terms prevail on that point.

**9.2 Scope of licence.** The licence in section 8 is limited to a
non transferable licence to use the app on Apple branded products that you own
or control, as permitted by the Usage Rules.

**9.3 Maintenance and support.** We are solely responsible for providing any
maintenance and support for the app, as set out in these terms or as required
by applicable law. Support is at support@pawcrew.app and on the
[support page](https://pawcrew.app/support). You and we acknowledge that Apple has no obligation
whatsoever to provide any maintenance or support services for the app.

**9.4 Warranty.** We are solely responsible for any product warranties, whether
express or implied by law, to the extent they are not effectively disclaimed.
If the app fails to conform to any applicable warranty, you may notify Apple,
and Apple will refund the purchase price of the app (if any) to you. To the
maximum extent permitted by applicable law, Apple will have no other warranty
obligation whatsoever with respect to the app, and any other claims, losses,
liabilities, damages, costs or expenses attributable to any failure to conform
to any warranty will be our sole responsibility, subject to sections 12 and 13.

**9.5 Product claims.** You and we acknowledge that we, not Apple, are
responsible for addressing any claims by you or any third party relating to the
app or your possession and use of it, including: (a) product liability claims;
(b) any claim that the app fails to conform to any applicable legal or
regulatory requirement; and (c) claims arising under consumer protection,
privacy or similar legislation. These terms do not limit our liability to you
beyond what is permitted by applicable law.

**9.6 Intellectual property claims.** If a third party claims that the app, or
your possession and use of it, infringes that third party's intellectual
property rights, we, not Apple, are solely responsible for the investigation,
defence, settlement and discharge of that claim.

**9.7 Legal compliance.** You represent and warrant that (a) you are not located
in a country that is subject to a United States Government embargo, or that has
been designated by the United States Government as a "terrorist supporting"
country; and (b) you are not listed on any United States Government list of
prohibited or restricted parties.

**9.8 Developer name and address.** Questions, complaints or claims about the
app go to us: Kallos Labs LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA,
support@pawcrew.app.

**9.9 Third-party terms.** You must comply with any applicable third-party terms
of agreement when you use the app. For example, using iCloud and household
sharing requires you to be in compliance with your agreement with Apple for
iCloud, and using the app on a mobile network is subject to your agreement with
your network provider.

**9.10 Apple as third-party beneficiary.** You and we acknowledge and agree that
Apple, and Apple's subsidiaries, are third-party beneficiaries of these terms,
and that, once you accept these terms, Apple will have the right (and will be
deemed to have accepted the right) to enforce these terms against you as a
third-party beneficiary.

On the App Store, the app is licensed under Apple's standard Licensed Application
End User License Agreement ([Apple's standard EULA](https://www.apple.com/legal/internet-services/itunes/dev/stdeula/)).
These terms add to it. If the two conflict on something Apple's agreement covers,
Apple's agreement wins.

## 10. Using the website

The website tells you about the app and publishes guides. When you use it:

- **Guides are general information.** They are written with care, but they are
  not veterinary, medical or legal advice, they are not tailored to your pet,
  and they may be out of date by the time you read them. See the
  [veterinary disclaimer](https://pawcrew.app/disclaimer).
- **Links to other websites** are there for convenience. We do not control those
  sites, we are not responsible for their content or their privacy practices,
  and a link is not an endorsement.
- **Our content is ours.** The text, guides, images, illustrations, logos and
  design of the website are owned by us or licensed to us. You may read them,
  link to them and share a link. You may not copy, republish or sell them
  without our written permission, except as the law allows (for example a short
  quotation with credit). The [press page](https://pawcrew.app/press) lists material you are
  welcome to use when writing about Paw Crew.
- **Do not misuse it.** Do not attack, probe, overload or scrape the website, or
  try to get around its security.
- **Cookies.** The website loads analytics only if you accept them. See the
  [cookie policy](https://pawcrew.app/cookies).

We may change, suspend or remove any part of the website at any time.

## 11. Changes to Paw Crew and to these terms

We will keep improving Paw Crew, which means features change and occasionally go
away. Three things will not change: you can always delete your data, there will
be no ads, and Paw Crew Pro stays a one-time purchase with no subscription.

If we remove a Paw Crew Pro feature you paid for, we will try to replace it
with something comparable, and nothing in this section limits your rights under
the [purchase terms](https://pawcrew.app/purchase-terms) or the law.

If we change these terms in a way that matters, we will update the date at the
top, publish the new version here, and tell you in the app or in the release
notes before the change takes effect. Continuing to use Paw Crew after that
means you accept the change. If you do not, stop using the app. Nothing happens
to your data when you stop, because we never had it.

## 12. Disclaimer of warranties

To the fullest extent the law allows, the app and the website are provided
**"as is" and "as available"**, without warranties of any kind, express or
implied, including any implied warranty of merchantability, fitness for a
particular purpose, non infringement, accuracy, or uninterrupted availability.

In particular, we do not warrant that:

- the app will be free of errors or will work on every device or iOS version;
- a reminder will arrive, or arrive on time;
- iCloud sync or household sharing will be available, or will be instant;
- your data will survive a device failure, an iOS update, an iCloud problem or
  a restore;
- a guide on the website is complete or current.

Some jurisdictions do not allow the exclusion of implied warranties. Where that
is the case, the exclusions above apply only as far as that law permits, and you
may have rights that these terms do not affect. **Nothing here limits your
statutory consumer rights**, including your rights for digital content that is
faulty or not as described.

## 13. Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect,
incidental, special, consequential, exemplary or punitive damages, or for any
loss of data, loss of profits, loss of goodwill, or harm to any animal, arising
from your use of or inability to use the app or the website, including from a
missed, late or wrong reminder, whether the claim is in contract, tort,
negligence or anything else, and whether or not we were told the loss was
possible.

Our total liability to you for all claims relating to Paw Crew together will
not exceed the greater of **US$50** or the amount you paid for Paw Crew Pro and
any other in-app purchases in the 12 months before the claim arose.

We do not exclude or limit liability for death or personal injury caused by our
negligence, for fraud or fraudulent misrepresentation, for gross negligence or
wilful misconduct where the law does not allow it, for your statutory consumer
rights, or for anything else that cannot be limited by law. Where a jurisdiction
limits these exclusions, our liability is limited to the fullest extent it
allows.

## 14. Indemnity

To the extent the law allows, you agree to indemnify and hold Kallos Labs LLC
harmless against any claim, loss or reasonable cost arising from your use of
Paw Crew in breach of these terms or the
[acceptable use policy](https://pawcrew.app/acceptable-use), from your breach of the law, or from
your violation of someone else's rights, including through content you share
with a household. Where the law where you live does not allow this, for example
for consumers in the EU and the UK, this section applies only as far as that
law permits.

## 15. Ending this agreement

**You** can stop at any time by deleting the app. Use "Delete all data" in
Settings first if you want your data removed from your iCloud and your shares
ended too. Deleting the app from one device does not delete your iCloud data.

**We** can end your licence to use the app if you materially breach these
terms, in particular section 6 (household sharing) or the
[acceptable use policy](https://pawcrew.app/acceptable-use). Because Paw Crew has no account with
us, the practical effect is that you are in breach and no longer permitted to
use it. Where practicable, we will tell you first. Ending a licence for breach
does not change how refunds work: they stay with Apple, as section 7 and the
[purchase terms](https://pawcrew.app/purchase-terms) explain, and your statutory rights are not
affected.

Sections 4, 5, 9, 12, 13, 14, 16 and 17 survive the end of this agreement.

## 16. Governing law and disputes

**Please read this section carefully: it affects your rights.**

**16.1 Governing law.** These terms are governed by the laws of the State of New
Mexico, without regard to its conflict of laws rules, and subject to any
mandatory consumer protection of the place where you live.

**16.2 Talk to us first.** Before bringing a claim, please write to
support@pawcrew.app and give us 30 days to try to put things right. Most
problems are solved that way.

**16.3 Arbitration.** Except for claims that qualify for small claims court, and
where the law does not prohibit it, any dispute arising out of or relating to
these terms or Paw Crew that we cannot resolve informally will be settled by
**binding individual arbitration** administered by the American Arbitration
Association (AAA) under its Consumer Arbitration Rules, in Albuquerque, New
Mexico, or by video or phone at your option, rather than in court.

**16.4 No class actions and no jury.** **You and Kallos Labs LLC each waive the
right to a jury trial and to take part in a class action or representative
proceeding.** If this waiver is found unenforceable for a particular claim,
section 16.3 does not apply to that claim.

**16.5 Opting out.** You can opt out of sections 16.3 and 16.4 by emailing
support@pawcrew.app within 30 days of first accepting these terms. Opting out
does not affect anything else in these terms.

**16.6 Courts.** Any claim that is not subject to arbitration will be brought
exclusively in the state and federal courts located in Albuquerque, Bernalillo
County, New Mexico.

**16.7 Time limit.** To the extent the law allows, a claim must be brought
within one year after it arises.

**16.8 Consumers in the EU, the UK and elsewhere.** If you are a consumer in the
European Union, the EEA, the United Kingdom or another jurisdiction that
prohibits mandatory arbitration or class action waivers, or that gives you the
protection of your local courts and mandatory consumer law, sections 16.3 to
16.7 do not apply to you as far as that law says so. You keep the right to bring
proceedings in the courts where you live and to rely on the mandatory consumer
protection law of your country of residence.

## 17. Odds and ends

- **Entire agreement.** These terms, together with the documents listed in
  section 1, are the whole agreement between us about Paw Crew.
- **Severability.** If a court finds part of these terms unenforceable, that
  part is enforced as far as the law allows and the rest still applies.
- **No waiver.** If we do not enforce something straight away, we have not given
  up the right to enforce it later.
- **Assignment.** You may not transfer your rights under these terms. We may
  transfer ours to a successor in a merger or a sale, subject to the
  [privacy policy](https://pawcrew.app/privacy).
- **Events outside our control.** We are not responsible for a failure caused by
  something we cannot reasonably control, such as an outage at Apple, a change
  to iOS or a network failure.
- **Language.** These terms are written in English. A translation is provided
  for convenience, and if the two differ, the English version governs.
- **Trademarks.** Apple, iPhone, iCloud and Siri are trademarks of Apple Inc.,
  registered in the U.S. and other countries. App Store is a service mark of
  Apple Inc. Paw Crew is not made, sponsored or endorsed by Apple.

## 18. Contact

**support@pawcrew.app**

Kallos Labs LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

A person reads every message, and we reply as quickly as we can.